To their credit, I did get a response from USA Network about their dropping coverage in the middle of the last set of the Blake – Agassi match:<\/p>\n
\nThank you for expressing your concerns about our US Open coverage. Regarding
\nWednesday night’s match between Andre Agassi and James Blake, our
\ncommentators announced several times that viewers in the east would need to
\nswitch over to CBS to continue viewing the match. Due to contractual
\nobligations we could not continue our coverage after CBS’s US Open
\nHighlights show began at 12:37AM (Eastern). Requests to allow us to continue
\nour coverage were denied.<\/p>\nWhile the eastern feed of USA network left the match, the western feed
\ncontinued to broadcast the match until its conclusion. If you live in the
\nwestern part of the country and had the match cut off, this means you were
\nviewing the eastern feed. Contact your cable or satellite provider for
\ninformation on why you are not receiving the western feed of USA.<\/p>\nUSA Network\n<\/p><\/blockquote>\n
Only problem is, there is no eastern or western feed on Dish Network for USA Network. Here’s my response:<\/p>\n
\nSomething is very strange here.<\/p>\n
I’ve spent the last hour on the phone with support people at Dish Network. They are adamant that there is one and only one feed on Dish Network for USA Network — channel 105 — for the entire country.<\/p>\n
Why do you tell me that there is an eastern feed and a western feed???? Do you know something that the technical support people at Dish Network don’t know?<\/p>\n
I’m still very unhappy with USA Network. If someone working for me (and I’ve a lot of people in my organization working for me) gave me your answer, they’d get booted out of the office and perhaps out of the company. The Blake-Aggasi match was not going overly long, however every men’s match has the opportunity to go to five sets and a tie break. You obviously have not planned your coverage correctly nor have you executed the appropriate contracts in advance of the coverage. There is no reason that your contract for coverage should not allow you to complete broadcast of a match in progress. Because it does not, you screwed up your contracting process in a very amateur manner.<\/p>\n
Further, if it is true that Dish Network has only one feed — you should know that and that makes your condescending reply even more aggravating.<\/p>\n
Roland Smith
\nUnhappy Customer\n<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"To their credit, I did get a response from USA Network about their dropping coverage in the middle of the last set of the Blake – Agassi match: Thank you for expressing your concerns about our US Open coverage. Regarding Wednesday night’s match between Andre Agassi and James Blake, our commentators announced several times that … Continue reading USA Network Replies — Continues Digging a Hole<\/span>