Monthly Archives: April 2009

A New Experience With Qwest

I’ve had a number of pretty crumby tech support experiences with Qwest. Whenever there’s an issue with my DSL service, I actually cringe when it turns out that I’m going to have to call tech support.

Today was a different experience … a significantly improved experience. A month or two ago I got a mailing from Qwest that encouraged me to call QwestASSIST if I had any issue with my service, wanted to change my service, or look at new services. This morning my DSL service stopped working. I had a red light on the Qwest DSL modem indicating that the Internet connection was not working. I rebooted the DSL modem to the same result. So, reluctantly, I called the QwestASSIST number.

I went right into the queue to wait for the next customer service representative. No confusing “press this button” or  “select that option” at all. A continuous barrage of advertisements followed, repeated often, while I waited in the queue. My total wait was about five minutes before a very calm customer service rep answered.

I told her what the problem was, gave her the information she needed to access my account. She said that I’d need to talk with broadband technical support and that she’d connect me. I went back on hold (with the same barrage of advertisements) for a minute or so. Then the miracle occurred!

She came back on the line and said that the queue for technical support was quite long. I had the option of waiting on the phone with her, or

she’d call me back as soon as technical support answered!

I took that second option. About twenty minutes later, my cell phone rang, it was the customer support lady, who hooked me up immediately with David from Technical Support. He told me about an issue that they were having, explained what I should do should the DSL modem not just start working when the broadband service was restored.

Not long afterward service was restored and the DSL modem picked up without a hitch. I was back in business.

Then, wonder of wonders, the customer service rep call back a couple of hours later to verify that all was well.

But that’s not all!

I mentioned the good experience on Twitter … and learned that Qwest has a Twitter account and is watching for mentions of Qwest on Twitter. Hurrah for them! This is indeed another improvement.

Thanks, Qwest!

Triple-T For Tuesday, April 28th

It’s Tuesday! Here we go:

  1. The City of Pocatello has started a curbside recycling program. It costs $5 per month, no sorting, everything recyclable goes into the same container and they pick it up every other week. Our new pretty blue recycle can was delivered yesterday and the first pickup is a week from today. It’ll be full by then as we’ve been saving up!
  2. We’re clearly still having spring weather as we’re bouncing between warm and cold, sun and snow. I drove the car out to Arbon for a speaking assignment Sunday and drove back through two big snow squalls. Today the foothills got a blanket of snow.
  3. It looks like we’ve had a good water winter. The farmers in Arbon and happy with the amount of moisture in the soil. Now it needs to not have a hard freeze and for prices to remain fairly stable.
  4. The Avalon is now finally completely undented. We returned the car to the shop yesterday morning for the final piece of work and picked it up that afternoon. It looks once again like new.
  5. The drive to Heather’s house in North Salt Lake goes through the wetlands northwest of Brigham City and alongside Willard Bay just north of Ogden. We usually kill several million bugs, it seems, every time we drive that route from spring to fall. Last week thousands of small black bugs committed suicide by car as we drove past Willard Bay around 10:30 pm. They don’t want to unstick, either.
  6. A good piece of today was spent relearning to do some things with a database that I was sure I would remember when I first figured it out several months ago. What isn’t practiced is forgotten! I even have a convenient way of writing those kinds of things down in my laptop. Suffice it to say that it’s now documented … and because of that, I’ll probably never have to refer to the documentation again. It seems that the very act of writing it down cements it in the brain!
  7. The media always seems to have to have something sensational to latch onto. This week it’s swine flu. Certainly no fun for those in Mexico who have died from the flu, but it certainly isn’t a pandemic.
  8. The city websites are definitely keeping me busy. I want to get these two pretty much done before taking on additional work. There’s most likely a market in small municipalities for web pages, but I’ve got to get it a lot more automated and need the ability to outsource some of the work. I need to figure out how best to package the work that would be outsourced (not necessarily overseas, though).
  9. We went to the Symphony on Friday night and I wrote about it last Saturday. When I wanted to link the Symphony website, I found that the website had disappeared and what was displaying was not at all helpful … primarily links to dating sites. I called the President of the Symphony and told her about the problem. It appeared that the domain registration had expired. Calling her worked as the website is now fully functional, but rather out of date.
  10. Last, but far from least, the Rotary Club that I joined last year finally got enough members to be chartered as an official Rotary Club. Tonight was the big event and I’ve now got a Rotary pin to wear on my lapel that says “Charter Member”. Most of the members of this club are quite a bit younger than I am as this is an afternoon club that meets at 5:15 p.m. on Tuesday evening. Two of other three Rotary Clubs in Pocatello meet at noon and one meets at 7:30 a.m. I think the afternoon club will be quite popular. Rotary is definitely a worthwhile organization and a whole lot of fun!

And that’s the end for this Tuesday.

Speaking About Unity … My Talk Notes

Warning …. LDS Church Doctrine Follows!

I was assigned this month to talk on Unity at the Arbon Branch. I went out there today and had an enjoyable Church meeting block. What follows are my crib notes for my talk:

A couple of weeks after High School graduation in 1963 I was at Lackland AFB in Texas sweating in boot camp learning hard lessons about being obedient. The Air Force had a name for this obedience, called “following orders absolutely and completely.” Everything in basic training revolved around the squadron becoming “one.” We got up at the exact same time; marched together in formation everywhere (and we spent a LOT of time learning to march precisely together), studied together, ate together, and retired at the same time collapsing into our bunks. The purpose for all of this was to learn to trust our fellow airmen to also follow orders (that is, be obedient) and not let each other down.

I was in Air Force Basic Training for a variety of reasons and decisions, one of which had to do with the fact that the United States was getting seriously involved in a war in Southeast Asia. I had the earliest draft date of all the fellows in my graduating class and I had no desire to carry a gun and shoot at people while being shot at. I figured that enlisted guys in the Air Force would be safely away from where bullets were flying.

However, after finishing my training as a Chinese Linguist, I found myself in a sandbag bunker on my first night in Vietnam holding an M-16, a couple of clips of ammunition, and a box of additional ammo nearby with orders to let no one past unless they were friendlies with more than plenty bullets flying around. It was raining hard, which meant that there was no air support. The Viet Cong coming at us with intentions of doing serious bodily harm would only be stopped by those of us on the ground. It was a harrowing night and when it ended, the training had worked. The enemy was repulsed and I even had some ammunition left.

That night left a big impression on this young nineteen-year-old kid. One of lessons that night hammered home to me was the need to be “one” in whatever great cause we’re engaged in.

Scriptures on Unity

There are four critical commandments, four declarations from the Lord so powerful that almost everything else we think upon and live pales in comparison. They are from the teachings of the Master, where he stated:

“Thou shalt love the Lord thy God with all thy heart, and with all thy soul, and with all thy mind.

“This is the first and great commandment.

“And the second is like unto it, Thou shalt love thy neighbour as thyself” (Matt. 22:37-39; italics added).

“The third?” you ask. “If ye love me, keep my commandments” (John 14:15).

And the fourth, “If ye are not one ye are not mine” (D&C 38:27).  (“The Blessing of Being Unified”, Elder Hugh W. Pinnock, Ensign, May 1987)

The scriptures have a lot to say about unity:

Moses 7:18: And the Lord called his people Zion, because they were of one heart and one mind, and dwelt in righteousness; and there was no poor among them.

D&C 38:27: I say unto you, be one; and if ye are not one ye are not mine.

John 17:20-21: Neither pray I for these alone, but for them also which shall believe on me through their word; That they all may be one; as thou, Father, art in me, and I in thee, that they also may be one in us: that the world may believe that thou hast sent me.

Ephesians 4:11-14: And he gave some, apostles; and some, prophets; and some, evangelists; and some, pastors and teachers; For the perfecting of the saints, for the work of the ministry, for the edifying of the body of Christ: Till we all come in the unity of the faith, and of the knowledge of the Son of God, unto a perfect man, unto the measure of the stature of the fulness of Christ: That we henceforth be no more children, tossed to and fro, and carried about with every wind of doctrine, by the sleight of men, and cunning craftiness, whereby they lie in wait to deceive;

Mosiah 18:21: And he commanded them that there should be no contention one with another, but that they should look forward with bone eye, having one faith and one baptism, having their hearts knit together in unity and in love one towards another.

D&C 105:1-5: Verily I say unto you who have assembled yourselves together that you may learn my will concerning the redemption of mine afflicted people- Behold, I say unto you, were it not for the transgressions of my people, speaking concerning the church and not individuals, they might have been redeemed even now. But behold, they have not learned to be obedient to the things which I required at their hands, but are full of all manner of evil, and do not impart of their substance, as becometh saints, to the poor and afflicted among them; And are not united according to the union required by the law of the celestial kingdom; And Zion cannot be built up unless it is by the principles of the law of the celestial kingdom; otherwise I cannot receive her unto myself.

Achieving Unity

How do we achieve this Unity so that we might abide the Law of the Celestial Kingdom?

1.    Obedience.

We will become of one heart and one mind as we individually place the Savior at the center of our lives and follow those He has commissioned to lead us (“Come to Zion”, Elder D. Todd Christofferson, Ensign, November 2008).

One of those principles [of unity] is revelation. Revelation is the only way we can know how to follow the will of the Lord together. It requires light from above. The Holy Ghost will testify to our hearts, and the hearts of those gathered around with us, what He would have us do. And it is by keeping His commandments that we can have our hearts knit together as one (“Our Hearts Knit as One”, President Henry B. Eyring, November 2008).

In Mosiah we read:

“And they were called the church of God, or the church of Christ, from that time forward. And it came to pass that whosoever was baptized by the power and authority of God was added to his church.

“Yea, even he commanded them that they should preach nothing save it were repentance and faith on the Lord, who had redeemed his people.

“And he commanded them that there should be no contention one with another, but that they should look forward with one eye, having one faith and one baptism, having their hearts knit together in unity and in love one towards another.
“And thus he commanded them to preach. And thus they became the children of God.” (Mosiah 18:7, 19-22)

2.    Being Inclusive.

That leads to another principle of unity. It is to speak well of each other…. Realizing that you see others in an imperfect light will make you likely to be a little more generous in what you say…. I can promise you a feeling of peace and joy when you speak generously of others in the Light of Christ…. We must follow that same principle as the Lord gathers more and more people who are not like us. What will become more obvious to us is that the Atonement brings the same changes in all of us. We become disciples who are meek, loving, easy to be entreated, and at the same time fearless and faithful in all things. We still live in different countries, but we come into the Church through a process that changes us (“Our Hearts Knit as one”, President Henry B. Eyring, Ensign, November 2008).

Within this Church there is a constant need for unity, for if we are not one, we are not his. (See D&C 38:27.) We are truly dependent on each other, “and the eye cannot say unto the hand, I have no need of thee: nor again the head to the feet, I have no need of you.” (1 Cor. 12:21.) Nor can the North Americans say to the Asians, nor the Europeans to the islanders of the sea, “I have no need of thee.” No, in this church we have need of every member, and we pray, as did Paul when he wrote to the church in Corinth, “that there should be no schism in the body; but that the members should have the same care one for another. And whether one member suffer, all the members suffer with it; or one member be honoured, all the members rejoice with it.” (1 Cor. 12:25-26.) (“That We May Be One”, Elder Howard W. Hunter, Ensign, May 1976)

One way I have seen it done is to search for anything on which we agree…. The great peacemaker, the restorer of unity, is the one who finds a way to help people see the truth they share. That truth they share is always greater and more important to them than their differences. You can help yourself and others to see that common ground if you ask for help from God and then act.

He will answer your prayer to help restore peace, as He has mine.

That same principle applies as we build unity with people who are from vastly different backgrounds. The children of God have more in common than they have differences. And even the differences can be seen as an opportunity. God will help us see a difference in someone else not as a source of irritation but as a contribution. The Lord can help you see and value what another person brings which you lack us (“Our Hearts Knit as one”, President Henry B. Eyring, Ensign, November 2008).

3.    Service.

We control the disposition of our means and resources, but we account to God for this stewardship over earthly things. It is gratifying to witness your generosity as you contribute to fast offerings and humanitarian projects. Over the years, the suffering of millions has been alleviated, and countless others have been enabled to help themselves through the generosity of the Saints. Nevertheless, as we pursue the cause of Zion, each of us should prayerfully consider whether we are doing what we should and all that we should in the Lord’s eyes with respect to the poor and the needy…. In much of the world, we are entering upon unsettled economic times. Let us look after one another the very best we can (“Come to Zion”, Elder D. Todd Christofferson, Ensign, November 2008).

Are we one with our neighbors? Is the street where you live a little more peaceful because you dwell there? (“The Blessings of Being Unified”, Elder Hugh W. Pinnock, Ensign, May 1987)

He cannot grant [unity] to us as individuals. The joy of unity He wants so much to give us is not solitary. We must seek it and qualify for it with others. It is not surprising then that God urges us to gather so that He can bless us. He wants us to gather into families. He has established classes, wards, and branches and commanded us to meet together often. In those gatherings, which God has designed for us, lies our great opportunity. We can pray and work for the unity that will bring us joy and multiply our power to serve (“Our Hearts Knit as One”, President Henry B. Eyring, Ensign, November 2008).

In Conclusion

How do we glorify Jesus? How do we say thank you for the Atonement? How do we state gratitude for the ordinances and the covenants? How do we express appreciation for his teachings? Of course, we do it by loving God, by loving our neighbor, by living the commandments, and also by being one. We adapt to the Master’s teachings. We place him and others with us into one: “One Lord, one faith, one baptism,” as Paul taught (Eph. 4:5). We accept those called over us as our leaders without creating a fuss. Our leaders know of our loyalty because we do what they call us to do.

May we be one in this great work, brothers and sisters…. May our children observe this solidarity and a genuine desire to be one that enhances our lives with peace and with power ? (“The Blessings of Being Unified”, Elder Hugh W. Pinnock, Ensign, May 1987).

[T]he key to a unified church is a unified soul-one that is at peace with itself and not given to inner conflicts and tensions. So much in our world is calculated to destroy that personal peace through sins and temptations of a thousand kinds. We pray that the lives of the Saints will be lived in harmony with the ideal set before us by Jesus of Nazareth.

We pray that Satan’s efforts will be thwarted, that personal lives can be peaceful and calm, that families can be close and concerned with every member, that wards and stakes, branches and districts can form the great body of Christ, meeting every need, soothing every hurt, healing every wound until the whole world, as Nephi pleaded, will “press forward with a steadfastness in Christ, having a perfect brightness of hope, and a love of God and of all men. …

“My beloved brethren,” continued Nephi, “this is the way; and there is none other way.” (2 Ne. 31:20-21.) (“That We May Be One”, Elder Howard W. Hunter, Ensign, May 1976)

Zion is Zion because of the character, attributes, and faithfulness of her citizens. Remember, “the Lord called his people Zion, because they were of one heart and one mind, and dwelt in righteousness; and there was no poor among them” (Moses 7:18). If we would establish Zion in our homes, branches, wards, and stakes, we must rise to this standard. It will be necessary (1) to become unified in one heart and one mind; (2) to become, individually and collectively, a holy people; and (3) to care for the poor and needy with such effectiveness that we eliminate poverty among us. We cannot wait until Zion comes for these things to happen-Zion will come only as they happen (“Come to Zion”, Elder D. Todd Christofferson, Ensign, November 2008).

Wrapping Up the Week With Good Music

The week is indeed almost in the books. In a few minutes I’ll head to bed to be up early in the morning for a day of Church service. I’ve a speaking assignment at the Arbon Branch tomorrow. I really enjoy going out there and always look forward to the opportunity. There are some outstanding people out in that valley. I’m speaking on Unity and I’ll probably post the notes from the talk tomorrow evening sometime.

Most months on the fourth Friday Phil Windley organizes a monthly CTO Breakfast. I enjoy getting together with that group and try to arrange my schedule to be able to go down to Salt Lake for that. Usually the fourth Thursday Laura Moncur organizes a Geek/Blogger dinner somewhere in the valley. If it works out, I drive down on Thursday afternoon, go to the dinner Thursday evening, stay the night at our daughter Heather‘s house in North Salt Lake, and then go to the CTO Breakfast on Friday morning. This month I decided to make a small change, skip the dinner, and Nina and I would drive down to North Salt Lake after she was done at the prison. I’d go to the breakfast the next morning, we’d visit with the family, and drive back home in time for the last Idaho State Civic Symphony performance of the season.

It worked out very well. I picked Nina up at the prison at 9 pm as they finished up and we got to Heather’s house about 11:30 pm. She was still up as a young woman in her ward (where Heather is the Relief Society President) got bit by a rattlesnake and had to be life-flighted to the University Hospitals in Salt Lake for treatment. Fortunately, all is going well for the young woman who now definitely has a rattlesnake story to tell!

The breakfast on Friday morning is usually held at the Novell Cafeteria in Provo. However, on this day the cafeteria was not available so the breakfast was hosted by the Utah Education Network (UEN) at their facility in the Eccles Broadcast Center on the University of Utah campus. There was good attendance and the UEN presentation was very interesting. Utah is doing some very innovating things with marrying technology and education.

Afterwards Heather, Nina, and I met granddaughter Stephanie for lunch at Dodo’s Restaurant at the Gateway Mall. I had a very nice French Dip (the bacon and swiss cheese really helped make the sandwich). It was a good experience and great conversation.

Idaho State Civic Symphony and the Camarata Singers Onstage
Idaho State Civic Symphony and the Camarata Singers Onstage

The Idaho State Civic Symphony (their website has disappeared!!) together with the Camarata Singers put on a fabulous program on Friday night. The program started with Respighi‘s Pines of Rome which literally pulled the entire audience (another full house) to their feet at the end for a long, heartfelt standing ovation. After a 20 minute intermission the orchestra was joined by the Camarata Singers in a performance of Carmina Burana by Carl Orff. The piece begins and ends with “O Fortuna“, an almost undescribable, heart pounding piece of music. It almost brings tears to my eyes whenever I hear it (and I have three different recordings of it on my iPhone). Last night’s performance was, well in a word, stunning. Once again the entire audience sprang to their feet for a long, long standing ovation. The local university radio station recorded the performance. I need to find out if they’ll replay it sometime on their station. I’d dearly love to hear it again.

And that wraps up this week. Good night!

Triple-T for Tuesday, April 21st

Can I come up with ten things? That is, ten things before bedtime?

  1. Today was one of those spectacular days. Perfect temperatures, beautiful skies, and a slight breeze. It was nice to spend some time outside.
  2. I uncovered the motor home and got it started to charge up the battery. We’ve got an itch to go camping somewhere Real Soon Now. I’m thinking that maybe we should go over to Craters of the Moon National Monument as it’s only a three hour or so drive from here. I’ve been there once and Nina’s never been there. Many years ago when Trevor was in his freshman year in college, his roommate’s mission farewell was in Stanley, Idaho. Trevor invited me to go up with him on our motorcycles and we had a great trip. One the way we rode through Craters of the Moon on our motorcycles and that was my one short visit. I think we were there about 45 minutes? It probably doesn’t really count as a visit. The motor home goes into the shop on Thursday for an oil change and checkup. After that it’s ready to roll.
  3. I got the motorcycle started today as well. It goes into the shop on the 29th for it’s spring cleaning. I may have to do a little riding before then just because.
  4. Nina went in for a colonoscopy this morning. I had one a couple of years ago and a sigmoidoscopy a few years before that. The preparation process has improved dramatically over the years. I was absolutely miserable prepping for the sigmoidoscopy. There’s technology being tested now that uses digital imaging similar to an MRI to do colon screening which requires no prepping at all. Then the actual colonoscopy is done only when the computer screening indicates. By the time I have to do the next one, I’m expecting that the new screening process will be in general use.
  5. The Avalon went back to the garage for the dent repair yesterday morning. We’re once again coordinating who needs the car when. The Avalon will hopefully be finished tomorrow so we can get back to our normal hectic routine.
  6. I’m still amazed at our quick trip to Yellowstone last Friday. We had Church commitments on Thursday and Saturday but when we learned that the Park was opening the roads on the west side on Friday, we decided to make the trip. I think we’ve now been in the Park during every season of the year.
  7. We’re definitely headed east in June. Nina’s thinking about what routes and who we’ll be visiting. Two stops for sure: Dawnmarie’s for a baptism and Daryl’s to see Daryl and Laura’s new house. Now’s the time to talk to Nina to get on the agenda!
  8. Working with both Georgetown and Montpelier has gotten me thinking about why towns were set up where they were. Both were established by assignment from Brigham Young and it appears that they were both set up because they were on the Oregon Trail and that provided a ready market for the commodities and produce from the farms around these towns. I’ve come to better appreciate Brigham Young’s role as a colonizer.
  9. This past week I read a very interesting article written by Danah Boyd who recently completed her Ph.D work and took a position with Microsoft Research. Her research has been about social media and the article titled “Social Media is Here to Stay… Now What?” discusses in the section titled “Act Two Youth vs Adults” some things that I’ve observed in my Facebook community of friends and relatives. For instance:

    Adults have approached Facebook in very different ways. Adults are not hanging out on Facebook. They are more likely to respond to status messages than start a conversation on someone’s wall (unless it’s their birthday of course). Adults aren’t really decorating their profiles or making sure that their About Me’s are up-to-date. Adults, far more than teens, are using Facebook for its intended purpose as a social utility. For example, it is a tool for communicating with the past.

    That section talks about the “32 Things” phenomena that swept through Facebook and really clarified how that activity is different from the other funky stuff that goes on in Facebook that most grownups aren’t interested in.

  10. I’m well on my way through another reading of the Wheel of Time series. The next book in the series will be published on November 3rd and I wanted to get through re-read of the first twelve books by then. However, the books are so interesting that I’ll be finished long before November 3rd. So then what do I do? Start over again?

And that’s another Ten Things for a Tuesday.

Opening Day in Yellowstone National Park

Nina at Old Faithful
Nina at Old Faithful

For some strange reason we didn’t get to Yellowstone Park once last year. We decided we were definitely going to change that this year and further determined that, if possible and the weather permitted, we would go to Yellowstone on the first day that vehicular traffic was allowed into the Park. During the winter over-the-snow conveyances are all that can enter the park: snow coaches operated by authorized concessionaires and a limited number of snowmobiles, also operated by concessionaires. About three weeks ago all the over-the-snow traffic stopped until next winter. Today the West Entrance at West Yellowstone, Montana opened to the public. The roads from the West Entrance to Mammoth, Canyon, and Old Faithful had been cleared and were open to traffic. Other roads will be opened later in April and throughout the month of May until by Memorial Day, all the roads will be open.

We left home about 7:15 a.m. and arrived at the West Entrance three hours later. We made our way first to Old Faithful and then drove over to Canyon. From there we went back out through the West Entrance and arrived home about 7 this evening. It was a full, fun day!

Upper Falls
Upper Falls

We made many stops to take pictures of bison, elk, rivers, steam, geysers, and whatever. The day was just gorgeous with temperatures around 45°, no wind, and clear blue skies.

We were also surprised at how many other cars were in the Park! Obviously lots of people had the same idea as we had. Further, we were surprised at how many foreigners were at Old Faithful. At times we kind of felt we were in the minority.

The Park Rangers were also out in full force, brooking no minor offense let alone anything beyond that. Speeding was definitely not a good idea, nor stopping alongside the road other than in a designated turnout! “From the first day, make ’em pay!” seemed to be their motto. I kind of wondered what the enforcement would look like a week from now when first-day jitters had calmed down….

On the west side of the Park none of the side roads had been cleared, even though there was much less snow on the ground on the west side than around Canyon. The roads on both sides of the Yellowstone Grand Canyon were open and the pathways through three or more feet of snow to the canyon rims had been cleared.

We’ll be back to the Park a couple more times this year, but this visit turned out to be quite special. Tomorrow I’ll put a number of pictures in the picture album from our day at Yellowstone National Park.

Dented Still

I called the automobile body shop repairing the Avalon yesterday.

“Hello.”
“This is Roland Smith calling to see about….”
“I was just gonna call you. Just got off the phone with Spokane about your car.”
“So, what’s happening?”
“We took off the molding and found that the door shell has to be replaced along with the sill. It can’t be fixed.”
“Did Allstate approve?”
“Yeah. That’s who I was just talking to. I’m ordering the door shell and other parts now. Should be here Thursday or Friday.”
“How sure is that?”
“The car is driveable; just has the molding off the door. Doesn’t look worse that it did before.You wanna pick it up and then bring it back next Monday?”
“That I do. We’ll be in to get the car shortly.”

So, we’re back to being a two-car family, including one dented car. It’s interesting to note that the first estimate I got included getting a new door shell and sill. I suspect the total cost is now much closer to $2,100, but my cost remains at $500.